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If you have questions about your tax return preparation, there will be help screens available. If you cannot get your questions answered from our help screen, contact Help/Customer Service and a qualified customer service representative will assist you.
If you are interrupted or unable to complete your tax return preparation, OnLine Taxes saves your information so you can come back later. Remember your password and you can return to your tax return preparation exactly where you left off. Search OnLine Taxes comprehensive knowledge base for the answer to your questions about your tax return preparation. If you do not find the answer, you will have the option to escalate by:
Although we do offer very limited phone support, we recommend using one of the above for a faster response. You can also conveniently access all of your customer support correspondence in one place by logging in to your customer service account. Our goal is to make your tax return preparation as simple and fast as possible. Click here for help on how to use OnLine Taxes customer service options.
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